Frequently Asked Questions: About My Account


I would like to create an account. How does this work?

Ordering from WLS Products is now even easier with an account! << More information about subscribing and creating an account >>.


I would like to update my personal details. How do I do this?

You can update your personal details in your account. You need to log in first to do this. Next, click on "my account" to update your personal details.


I want to change my password. How do I do this?

You can change your password in your account. You need to log in first to do this. Next, click on "my account" to update your personal details.


I have forgotten my password. What should I do next?

Forgetting your password is annoying. No problem: you can solve that very easily! << Read more about resetting your password >>.


I requested a new password but have not received an email. What should I do next?

Oops, something went wrong! The email containing the link to reset your password sometimes lands in your junk folder. Please check here first. If it is not here then it is best to contact customer service. We will then resolve the issue for you as quickly as possible.


I would like to change some details in my account and view my order history. How does this work?

After you log in to your account, view your "personal details" under "account". When you click here you will be taken to your profile. You can update your address details here or change your password. You will find your order history under "my orders". 


I would like to subscribe to the Newsletter. How do I do this?

We are delighted that you want to subscribe to the WLS Products/Celebrate Newsletter! Stay informed of special offers, discounts and other interesting information. << More information about Subscribing to the WLS Products/Celebrate Newsletter >>.


I would like to unsubscribe from the Newsletter. What should I do next?

We are sorry that you no longer wish to receive our newsletter, but respect your decision. You can unsubscribe by clicking on "unsubscribe" at the bottom of the newsletter. We hope to see you back soon!