Frequently Asked Questions: About Returns
I'd like to return something, what are the conditions?
Obviously, it is possible to return an order or a part order. << Read more about returns and the applicable terms and conditions here >>.
When can an item be returned?
You may return an item, as long as it is unopened, undamaged and can be resold. Please inform us no later than three weeks after receiving your order. After receiving and checking the goods, we will refund the amount you have already paid (excluding shipping costs). You are responsible for paying the shipping costs for returned products. Please return products to:
Do I need to pay shipping costs for returned products?
You are responsible for paying the shipping costs for returned products.
I want to exchange my product. Is this possible?
Unfortunately, it is not possible to exchange products. However, returning a product is possible in accordance with our general terms and conditions.